Appointment Policy

Appointments are needed in order to prevent extended waiting times. However, if your pet has a more serious problem, we will make every attempt to accomodate seeing your pet the same day you call.  We sometimes require that you drop off your pet for the day if we have no outpatient appointments available.

Please be aware that we will on occasion refer our patients to a local specialty or emergency clinic during the day if we feel that your pet requires either intensive, specialized care or 24-hour monitoring, or if our staff is already managing multiple critical cases.  This is to ensure that our patients receive the best care and attention they deserve. 

Please be aware that we now have a 24 hour cancellation policy: there will be a fee for broken appointments unless 24 hours notice is given.  We make courtesy reminder phone calls the day prior to our client's appointments to help them not forget about their scheduled visits with us.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. 

All cats must be presented in an appropriate cat carrier or on a leash. 

Please note the if your pet is presenting with a possible or known contagious disease (like coughing as if he has "kennel cough", a cat sneezing with an upper respiratory infection, etc.), alert our staff so that we can arrange arrival through our back door so that your pet may be seen in our isolation exam room for the protection of our other patients. 

Thank you.